AI-generated call summaries — now available through several contact-center platforms — are reducing after-call work for credit union agents. Instead of typing long narratives, staff receive an auto-generated summary of each interaction, including intent, resolution steps, and follow-ups.
This shift helps contact centers improve consistency and reduce errors in documentation, while freeing agents to move to the next call sooner.
Leaders say the technology has potential to raise both member satisfaction and employee morale, especially in high-volume operations.