NCUA Launches New AI Resource Center to Guide Credit Unions on Responsible Adoption

The National Credit Union Administration has launched an Artificial Intelligence (AI) Resource Center, giving credit unions a centralized place to learn about regulatory expectations, model governance, vendor oversight, and emerging risks associated with AI adoption.

In its announcement, the NCUA said the resource center is designed to help credit unions “adopt AI in a safe, fair, and responsible manner.” The agency emphasized that most credit unions will not build AI models internally but will instead rely on vendors — making oversight and explainability essential.

“While AI can deliver benefits to both institutions and consumers, credit unions need to ensure these tools are used responsibly and align with consumer protection laws,” said NCUA Chairman Todd Harper.

Industry experts say this move signals that regulators are preparing for broader AI adoption across credit unions while maintaining consumer protection standards.